Membership Program
Membership Level Benefits | Bronze | Silver | Gold |
---|---|---|---|
Threshold | None | 200 | 400 |
Points Multiplier | 1 | 1 | 1 |
Birthday Coupon (5%) | ✔ | ✔ | ✔ |
Priority Purchase to New Products | / | ✔ | ✔ |
Exclusive Holiday Coupon | ✔ | ✔ | ✔ |
New Product Experience | / | / | ✔ |
Frequently Asked Questions
1. What is the GANCUBE Membership Program?
1. What is the GANCUBE Membership Program?
Our Membership Program is designed to reward our loyal customers with exclusive benefits! Members can earn points on every purchase, which can later be redeemed for free products or special discount coupons.
2. Who can join the Membership Program?
2. Who can join the Membership Program?
Our Membership Program is open to all customers—there’s no spending threshold to become a member. Simply sign up on GANCUBE.com, and you’re in!
3. How do I earn points?
3. How do I earn points?
For every 1 USD you spend, you earn 1 point. Points will automatically be credited to your account upon purchase completion.
4. What can I redeem with my points?
4. What can I redeem with my points?
Points can be redeemed for free products or discount coupons. However, points cannot be used as cash or directly applied to an order’s value.
5. When my points will be expired
5. When my points will be expired
All of your points will expire if you have not earned or redeemed points for a continuous period of 1 year. We will always warn you before your points expire.
6. Can I return or cancel redeemed rewards?
6. Can I return or cancel redeemed rewards?
Once you redeem your points for rewards, they cannot be canceled or refunded.
7. How long are redeemed rewards valid?
7. How long are redeemed rewards valid?
All redeemed rewards, including coupons and free products, must be used within 6 months. Expired rewards cannot be refunded or restored to points.
8. What happens to my points if I get a refund or cancel an order?
8. What happens to my points if I get a refund or cancel an order?
In the case of refunds or cancellations, the corresponding points earned from that purchase will be deducted from your account balance.
9. What are the membership tiers, and how do I advance?
9. What are the membership tiers, and how do I advance?
We have three membership levels:
- Bronze Member: Join for free, no points required.
- Silver Member: Earn 200 points to achieve Silver status and unlock exclusive rewards.
- Gold Member: Earn 400 points to reach Gold status, gaining access to premium rewards.
10. Is my membership tier permanent?
10. Is my membership tier permanent?
No, membership tiers have a 1-year validity period. To maintain your Silver or Gold status, you must requalify by meeting the point requirements again within each membership year.